Refund policy

All purchases from the H.M. Ward Store are non-refundable & non-returnable.

EBOOKS & AUDIOBOOKS

Ebook & audiobook purchases are delivered immediately after purchased. Print orders are immediately sent to the printer at purchase. Please understand that no matter how much I love you, I cannot stop or cancel the order. All orders are non-refundable & non-returnable.

But what if... I don't like your writing style? Or your prose irritates me? Or the narrator sounds like nails on a chalkboard (what's the 21st century equivalent to that sound? *Shivers*).

NO WORRIES! I got you covered. To ensure you have a happy reading experience, I've provided samples of books that are first in series or stand alone. Click the SAMPLE arrow on the product page to read it right there! You can listen to the audiobook sample for free on our audiobooks page as well.  

But what if I accidentally...You got this! Check your cart carefully before completing your purchase to be sure you've purchased the correct title, format, and quantity. Psst! I made it so you won't be able to accidentally buy the same eBook 72 times. 

To make purchasing easier each product page PICTURES the book format. The paper editions have a picture of the book cover with pages, the eBooks are shown on an e-reader, and audiobooks appear with honkin' headphones on a smartphone screen. Plus it's written on the page multiple times. 

Can you  help me with my order? YES! If you need help with your order feel free to contact me. I'm happy to help you. Just ask!

Ebook & audiobook purchases are delivered instantly via an emailed your provided at checkout:

-The email will have a link from our digital distributor, BookFunnel. 
-This email arrives immediately after you complete your purchase.
-Please download your purchase within 14 days of purchase. 
-eBooks are non-returnable and non-refundable.

Having issues with your ebook file? I got you! Contact BookFunnel directly for assistance at help@bookfunnel.com. They're really nice and easy to ask for help.

LIMITED EDITION PHYSICAL BOOKS/ ITEMS:

In the rare event a physical item (example: limited edition signed paperback) is lost or damaged in shipping please keep all packaging and present the item to the delivery company for restitution.